CANCELLATION POLICY
All tours are subject to cancellation in the following cases:
Minimum Occupancy: If we do not meet the minimum number of participants, we will refund 100% of your deposit.
Weather Conditions: We continuously monitor weather forecasts to ensure safe conditions for your open ocean adventure. If conditions are not suitable (20-30 knot winds with 2-3 meter waves), we will cancel the tour and refund 100% of your deposit.
If we need to cancel your tour for any of the above reasons or for other unforeseen circumstances, you will receive a full refund of your deposit or the option to reschedule for another date.
Customer Cancellations: Cancellations made less than 48 hours before departure incur a 100% cancellation fee, and no deposit refund will be provided.
REFUND POLICY
If you cancel your tour more than 48 hours in advance, we will refund 100% of your deposit. Please note that we do not provide refunds in the unlikely event that whale sharks or sea lions are not sighted, or if conditions prevent safe swimming.
Your safety is our top priority; therefore, our Dive Master may restrict entry into the water or terminate interactions if safety concerns arise. While we strive to attract sharks and sea lions with our experience and skills, they are wild animals in their natural habitat, and their appearance can be influenced by uncontrollable environmental factors. We do not provide refunds for seasickness, so we recommend taking Dramamine 45 minutes before departure.
NO SHOW POLICY
If you do not show up without notifying us at least 24 hours before departure, you will be charged the full price of the activity booked. For example, if you reserve a shark snorkeling tour and fail to inform us 24 hours in advance, your credit card will be charged per person, plus 16% state taxes.
WILDERNESS DISCLAIMER
At Salty Cabo, we are committed to providing safe interactions with marine wildlife. We keep a close eye on weather conditions; however, we may need to return early if they become unfavorable. While the chance of not seeing a whale shark or sea lion is small, it is possible since these animals roam freely in the open ocean. Our team has extensive experience attracting sharks and sea lions, and weβre proud to achieve over 90% sighting success throughout the year.
In the rare event that no sharks or sea lions are sighted (neither in the water nor from the boat), we will provide a 50% discount voucher for a future shark snorkeling or watching tour. This voucher is valid for a single use, does not expire, and cannot be transferred or resold. If a shark or sea lion is spotted only from the boat, it will still count as a sighting.
